Need help filing a claim?
Log in to your secure member website to file a claim, check on a claim status, file an appeal and more.
How to review your current coverage with our annual enrollment checklist
Use this simple guide to make sure you have the best possible health plan for your year ahead.
The Annual Enrollment Period (AEP) is a specific time of year when you can review your medical health insurance plan. As an Aetna Medicare Advantage member, make sure to use the resources below so you have the coverage you need to meet your health goals.
Look for your Annual Notice of Change
Every year, most members will receive an Annual Notice of Change (ANOC) that outlines how your plan’s costs and benefits may change next year. The ANOC is sent by mail or email and typically arrives in September. Read it carefully. It can help you better understand updates to your plan’s monthly premiums, out-of-pocket costs, prescription benefits and more.
If you don’t receive your Annual Notice of Change or if you have questions about this important document and your benefits, call Member Services at 1-833-570-6670 (TTY: 711), between 8 AM and 8 PM, 7 days a week.
How can we help?
We want to hear from you! What questions do you have about your plan coverage, benefits and services? What health information are you looking for? Your answers to this short member survey will help us give you the best support possible. Take the survey now.
Tally your personal health care needs
For help tracking the services and prescriptions you need coverage for, visit AetnaMedicare.com/AnnualChecklist to view or download our Annual Care Checklist. This easy-to-use online resource will help capture your health care needs in one place. You can even bring it with you to your next annual exam to help you and your PCP create a roadmap for your health care.
Need to find an in-network primary care provider?
Visit AetnaMedicare.com/FindProvider or call Member Services at
1-833-570-6670 (TTY: 711) between 8 AM and 8 PM, 7 days a week.
Sign in to your secure member website
Head to your secure member website to view your current benefits. You can also check that your PCP is still in-network. And check your medication coverage and costs. Visit AetnaMedicare.com/Formulary to search your plan’s formulary (the list of covered medications).
Question of the month
Question: “What if I’m happy with my plan?”
Answer: You’ve worked hard to find the right Aetna Medicare Advantage plan to fit your needs. And now you may be wondering if you need to renew your coverage each year. Great news: If you’re happy with your plan, you generally don’t need to do anything! Most plans will automatically renew starting January 1, 2024.
Aetna is a recipient of the Newsweek Best Customer Service Award for 2023.*
*The 2023 Newsweek America's Best Customer Service rankings were identified from the results of an independent survey of more than 30,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers evaluated several brands: in total over 200,000 evaluations were collected. The awarded brands each received on average 100 evaluations from customers. For more information visit https://www.newsweek.com/rankings/americas-best-customer-service-2023
For language services, please call the number on your member ID card and request an operator. For other language services: Español | 中⽂ | Tiếng Việt | 한국어 | Tagalog | Pусский | ةيبرعلا| | Kreyòl | Français | Polski | Português | Italiano | Deutsch | ⽇本語 | فارسی | Other languages…
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. Participating health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change.
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