A new plan year is a fresh start — and having access to care should be easy. Whether you need to see a provider in person, get care from home or manage your health online, your plan has options to support you. Knowing where to turn makes it easier to stay on top of your health and get the help you need, when you need it. 

Reach out for support

There are several Aetna teams ready to support your health care needs, including: 

Member Services

This team is ready to assist you with your plan. Member Services is a great resource if you have questions that can’t be answered through an online tool. This may include:

• Benefits and coverage

• Claims and billing

• Translation services 

Call them at 1-833-570-6670 (TTY: 711), 8 AM to 8 PM local time, 7 days a week. 

24-Hour Nurse Line*

For nonemergency health care questions, you can call our 24-Hour Nurse Line* and speak to a registered nurse. A nurse can help with deciding the right place for care, understanding your symptoms and managing chronic conditions.

Access the 24-Hour Nurse Line at 1-855-493-7019 (TTY: 711), 24 hours a day, 7 days a week. You can also find this number on your member ID card.  

*FOR 24-HOUR NURSE LINE: While only your doctor can diagnose, prescribe or give medical advice, the 24-Hour Nurse Line can provide information on a variety of health topics.

Access care from anywhere

Your plan offers a variety of benefits to help you stay healthy and get the care you need — whether at home, online or in a doctor’s office. From telehealth visits and at-home medical supplies to a $0 copay annual wellness visit and important screenings, your plan is designed to make accessing care easier and more convenient. 
 

Welcome to the 2026 plan year!

We’re excited to kick off another year with you. Our goal is to make managing your health a little easier — whether that’s answering your questions, offering support or helping you navigate your benefits and coverage. And we’re proud to share that we’ve been recognized as the Best Medicare Advantage Plan by U.S. News & World Report!  We’re here to support you at every step of your health journey.¹

Your primary care provider (PCP) can help provide the screenings and checkups covered by your plan, including your Annual Wellness Visit and breast and colon cancer screenings. Choose an in-network PCP to help avoid unnecessary costs. 

Screenings, $0 copays and more 

Your plan includes an Annual Wellness Visit with an in-network primary care provider (PCP) — all at a $0 copay. During this important exam, your provider will review your medical history, make sure your preventive screenings and vaccines are up to date, and complete a physical exam. You’re also covered for many screenings that you need for better health, like mammograms and colonoscopies. Make sure to set up these important appointments if you haven’t already.

Health care at home

If you’re managing a chronic condition like diabetes or a heart condition, you’re covered for certain at-home medical supplies. This could include things like a blood glucose meter or a walker. 

If you don’t have transportation to a provider’s office, you may be able to make an online appointment. Telehealth visits are a safe and convenient way to get care for a variety of needs, such as: 

• Colds and flu

• Managing chronic conditions

• Medication refills

Use digital tools to manage your care

With your Aetna online resources, you don't have to leave home or even make a phone call to access valuable benefit and health info. Want to see personalized plan details, manage your prescriptions, or find a provider, a pharmacy or key forms? Log in to your secure member website or scan the QR code on your member ID to go to your plan web page. 

Take advantage of your CVS^® discount

As an Aetna^® member, you have an exclusive 20 percent discount on thousands of CVS Health^® brand health and wellness products. Use your discount on cough, cold and flu medicines, eye care, vitamins and more. This discount is available in store or online. Log in to your member website at AetnaMedicare.com, select “Wellness & Discounts” from your home page and scroll down to the “Wellness Discounts for you” section to access the discount. 

Secure member website

This website is a one-stop shop for your plan coverage and benefit details. Log in at AetnaMedicare.com/LG to explore. Or if you need to register, visit AetnaMedicare.com/RG to get started. On the site, you can:  

• View details via plan documents. This includes your specific health plan information, treatment plans and more.     

• Check claim status and history. This means you can stay updated on whether your medical claim has been approved, was denied or is still in review. 

• Access and print your member ID card, in case you misplace your member ID card. Your provider’s office will ask to see it to confirm your plan coverage. 

• Find covered prescription drugs and in-network pharmacies.

• Find in-network providers and dentists.   

• Find forms for claims, reimbursements and more.     

• Submit reimbursement requests online. This request may be for specialist copays or non-covered prescriptions. 

Plan web page

Just like your secure member website, your plan web page is a convenient way to view your benefits without logging in to a website. There are easy-to-access resources such as:    

• General plan documents 

• Covered prescription drugs and in-network pharmacies  

• In-network providers and dentists 

• Forms for claims, reimbursements and more 

Visit your plan web page at Aetna.com/Medicare You can also use the plan web page link on your member ID card. (Hint: It looks similar to AetnaMedicare.com/H3219-000) Or scan the QR code on your member ID card. 

Educational health and wellness articles

Watch for new stories every month at education.aetnamedicare.com.  

And check your email inbox (or your mailbox) for your monthly member newsletter. The newsletter is your key to valuable health and wellness information and plan-specific benefits and services.

¹Trent-Gurbuz CJ. U.S. News & World Report. Best Medicare Advantage Plans in 2026. Available at: https://health.usnews.com/medicare/best-medicare-plans/best-insurance-companies-for-medicare-advantage-plans. Accessed Oct 16, 2025.

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. Participating health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change. This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna is not a provider of health care services and, therefore, cannot guarantee any results or outcomes. The availability of any particular provider cannot be guaranteed and is subject to change. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to our website. Aetna is part of the CVS Health® family of companies. The discount does not apply to items you buy with your Aetna Medicare over-the-counter (OTC) benefit amount (allowance). Vendors offer Value-Added Items and Services (VAIS) at a discount that are not part of your plan’s benefits. You will pay the full cost of discounted services not covered under your plan.

©2026 Aetna Inc. 
6300553-03-01
Y0001_NR_6588952_2026_C