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Health care that travels with you
Illness or injury can happen anywhere. Here’s how your Aetna Medicare Advantage plan can help you get the care you need when you’re away from home.
Is travel an essential part of your life? If so, we’re excited to share how you can use your Aetna Medicare Advantage plan along the way. With Aetna®, you have access to the provider care, prescriptions and support you need wherever your adventures take you.*
To be certain of the coverage you have while on the road, be sure to check your Aetna plan documents or call us before traveling. You can potentially avoid unnecessary costs by knowing your benefits and available services while on your trip.
Here’s an example of how your Aetna plan can travel with you.
Monique** has an Aetna Medicare Advantage plan that includes the Travel Advantage feature. Travel Advantage allows Monique to remain in her plan when out of her plan’s service area for six months. It also offers a multistate provider network. She is planning to spend three months out of state to visit her grandchildren. Here are some steps she could take to enjoy her coverage away from home.
Before Monique leaves her home, she could:
- Confirm there is a primary care physician (PCP) at her destination who is in her plan’s network and is taking new patients.
- Find a hospital near where she will be staying that is in her plan’s network.
- Locate a network pharmacy near where she will be staying.
- Pack a digital or paper copy of important medical records.
Need a local pharmacy? Visit AetnaMedicare.com/FindPharmacy and enter your ZIP code to find a network pharmacy near you.
When Monique arrives at her destination, she should:
- Temporarily change her PCP to a network doctor near her destination. (She should switch back to her original PCP when she returns home.)
- Take her medical records with her when she sees her local PCP.
- Confirm with Aetna Member Services that specialist providers are in her plan’s network.
Tip: Share your travel itinerary and plan coverage information with a trusted family member or friend, in case you need them to contact us for you while you’re away from home. In order for your family member to call on your behalf, you will have to fill out some forms before your trip. Call Aetna Member Services for more information.
Have questions? We can help. Call us at 1-833-570-6670 (TTY: 711), between 8 AM and 8 PM, 7 days a week. Or visit AetnaMedicare.com
FOOTNOTES
*Some plans don’t offer a travel benefit. Check your Evidence of Coverage (EOC) for details.
**Monique is not an actual member. This is for illustrative purposes only.
For language services, please call the number on your member ID card and request an operator. For other language services: Español | 中⽂ | Tiếng Việt | 한국어 | Tagalog | Pусский | ةيبرعلا| | Kreyòl | Français | Polski | Português | Italiano | Deutsch | ⽇本語 | فارسی | Other languages…
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. The formulary, provider and/or pharmacy network may change at any time. You will receive notice when necessary. Participating physicians, hospitals and other health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change.
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