Did you know your Aetna® plan offers mail-order delivery services of eligible prescription drugs through CVS Caremark® Mail Service Pharmacy?

When you order these medications by mail, you’ll spend less time traveling to the pharmacy and less time in line getting refills. Plus, ordering long-term supplies of up to 100 days of the drugs you take regularly can help ensure that you don’t run out.

Have a health question that can’t wait for your next checkup? 

Call the 24/7 Nurse Line at 1-800-556-1555 (TTY: 711) to speak with a registered nurse.

When you’re ready to get started with mail order, you’ll need to register first. You can do that in three ways:

Online. On your secure member website, select "Pharmacy." Then, select the drop-down menu and choose "New Mail-Order Request" to walk through the mail-order process. 

By phone. Call Member Services at 1-833-570-6670 (TTY: 711).

By mail. Complete the Mail Service Order Form (found at AetnaMedicare.com/Forms) and send it to us at the address on the form. 

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Question of the month

Question: “Which medications qualify for mail order or extended supplies?”    

Answer: Maintenance medications. These medications are prescription drugs taken on a regular basis to treat conditions that are considered chronic or long term. They can be a great option for mail order extended day supplies because they are typically taken daily to keep symptoms under control. Maintenance medications are often prescribed to treat chronic conditions such as: 

• High blood pressure
• High cholesterol
• Heart disease  
• Diabetes

To learn if your medications qualify for mail order call Member Services at
1-833-570-6670 (TTY: 711). You can reach us between 8 AM and 8 PM, Monday through Friday.

Get anytime access to your plan web page 

You can visit your plan web page anytime. Just use your smartphone or tablet camera to scan the QR code on your member ID card or type in the URL from your card. You’ll go directly to your plan web page, where you can see your plan information and benefits, check your coverage, watch a helpful video and more.

For language services, please call the number on your member ID card and request an operator. For other language services: Español | 中⽂ | Tiếng Việt | 한국어 | Tagalog | Pусский | ةيبرعلا| | Kreyòl | Français | Polski | Português | Italiano | Deutsch | ⽇本語 | فارسی | Other languages… 

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. For mail-order, you can get prescription drugs shipped to your home through the network mail-order delivery program. Typically, mail-order drugs arrive within 7 to 10 days. You can call the number on your member ID card if you do not receive your mail-order drugs within this timeframe. Members may have the option to sign-up for automated mail-order delivery. Aetna and CVS Caremark® are part of the CVS Health® family of companies.

©2023 Aetna Inc. 
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