We know managing your health can take time and energy. So there are benefits included in your Aetna Medicare Advantage plan that can take some of the work out of finding the right doctor, picking up prescriptions, locating support for a loved one, and more. From finding in-home health care help to our no-added cost 24-Hour Nurse Line, the below resources and benefits are all part of your plan.

1. 24-Hour Nurse Line

For non-emergency health care questions, you can call our 24-Hour Nurse Line and speak to a registered nurse. And you can do it at no added cost, day or night. This can be helpful if someone’s symptoms or condition has changed, but you aren’t sure you need to go to the doctor, urgent care or the emergency room. A nurse can help with deciding the right place for care, understanding your symptoms and managing chronic conditions. Access the Nurse Line at 1-855-493-7019 (TTY: 711) 24 hours a day, 7 days a week.

Have you visited your plan web page?

It has details about your personal coverage and how to make the most of your plan. You can find the website on your Aetna Member ID card.

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2. Healthy Home Visits

You can invite one of our trusted health care providers over for a private visit — or connect with them online (via telehealth) — at no added cost to you. These are called Healthy Home Visits and they’re covered through Signify Health.®

A Healthy Home Visit is a great way to get a check-up without leaving home. During the visit, a licensed health care provider may go over your medicines, screen you for certain health problems, go over home safety tips and share details about your health plan and benefits. The health care provider will share information with your primary care provider. To learn more about these benefits, visit your secure member website, or call 1-833-570-6670 (TTY: 711) between 8 AM and 8 PM, 7 days a week.

Get your health questions answered

A registered nurse is just a phone call away. Call our 24-Hour Nurse Line at 1-855-493-7019 (TTY: 711). You can speak with a nurse, 24 hours a day, 7 days a week. If it’s an emergency, dial 911.

3. Telehealth appointments

Telehealth appointments with your doctors or therapist can benefit you in so many ways. You’ll get to talk about your physical or mental health from the comfort of your own home. Plus, if your doctor does telehealth visits, the cost is the same as an office visit. These appointments are best for follow-up visits with your doctor, an exam of easy-to-see areas like your eyes or skin, prescription refills and mental health services.

Are you covered for that?

Find out now. Log in to your secure member website at AetnaMedicare.com/Login to check your plan benefits and costs.
 

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See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.

Participating health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change.

The formulary and/or pharmacy network may change at any time. You will receive notice when necessary.

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The CVS Health discount is for use by Aetna Medicare Advantage members only. You may be asked to show your Aetna insurance card at checkout. Aetna is part of the CVS Health® family of companies. 20% off Select CVS Health Brands. Excludes sale and promo items, alcohol, tobacco, firearms, prescriptions and co-pays, pseudoephedrine/ephedrine products, pre-paid, gift cards. Not combinable with other orders or supplemental benefits. 20% discount is not valid on other CVS brands such as CVS Pharmacy®, Beauty 360®, CVS, Gold Emblem® or Gold Emblem abound®. CVS reserves the right to apply the 20 percent discounts to qualifying items in any order within the transaction. Not valid on orders placed on CVS.com/Photo or CVS Optical®. Savings are not transferable. No cash back. Tax charged on pre-coupon price where required.

For mail-order, you can get prescription drugs shipped to your home through the network mail-order delivery program. Typically, mail-order drugs arrive within 14 days. You can call the Member Services number on your member ID if you do not receive your mail-order drugs within this timeframe. Members may have the option to sign-up for automated mail-order delivery.

Aetna is part of the CVS Health® family of companies.

Aetna and CVS Caremark® Mail Service Pharmacy are part of the CVS Health® family of companies.

©2024 Aetna Inc.
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