Boost your digital health confidence
Aetna digital tools help you take control of your health and unlock your benefits
Many parts of health care are moving online to make tasks faster and easier. There are apps and websites that let you check test results, manage prescriptions, check your health plan benefits, message your provider and more.
If using these tools feels confusing at first, you’re not alone. Common barriers can get in the way of what’s called “digital health literacy.” This means being able to find health information online, understand it and use it to make choices about your care. Let’s walk through simple solutions for using digital health tools to make life a little easier.
1. No internet? No computer? No problem.
You can do a lot from your phone, especially once you download the Aetna HealthSM app. You don’t need fast, unlimited internet at home or even a computer. If you share a smartphone or run out of data, you have other options.
- Visit a public library or community or senior center. Libraries let you connect to their Wi-Fi or use computers for free. And staff members can often answer questions or help you use the sites you need to visit. Many centers and groups also host “tech help” workshops. That's where volunteers offer hands-on tutorials or guidance.
- Download info to your phone. When you do have Wi-Fi, many apps and websites let you save info on your device. You can also take a screenshot (a picture of what’s on the screen) and save it in your photos for later. To take a screenshot on an Android phone, press the Power and Volume Down buttons at the same time. On an iPhone, press the Power and Volume Up buttons at the same time.
- Sign up for text messaging. Opt in to get text alerts for appointment reminders, prescription refills and more. You can set your communication preferences for Aetna® by signing into your secure member portal at AetnaMedicare.com/Login.
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2. Don’t let things get lost in translation
Health care terms and phrases can be tough to understand, even for native English speakers. If you don’t speak the language or just need help making sense of it all, try these tips.
- Change the language on the screen. Look for a globe icon or the word “language” to switch to a language that’s more familiar.
- Call Aetna for help. Dial the number on your Aetna member ID card and ask to connect to an interpreter or other language support. They can help guide you to the right place online and explain the plan information you see.
- Use the Aetna Health app AI assistant or chat feature. You can search for doctors that speak your language or ask for help translating information into everyday terms or your preferred language. Use phrases like “Can you explain it a different way?” or “Show me….”
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3. Set up accessibility features
Do you have vision or hearing loss or difficulty using your hands? These are some of the common reasons screens can be challenging. Fortunately, there are free built-in tools that can help.
On most phones, tablets and computers, you can go to Settings and look for the word “Accessibility” to customize your device features. (Ask a librarian or family member to help with set up if needed.) These tools include:
- Screen readers. These read written text aloud. In the accessibility settings, look for words like “VoiceOver,” “TalkBack,” “Screen reader” or “Narrator.”
- Large font. This makes words easier to see. On a phone, select “Display & Brightness,” and then “Text size” or “Font size.” You can also zoom in on a desktop computer screen. On a Microsoft Windows computer, press the Control and + keys together. On an Apple computer, press the Command and + keys.
- High-contrast mode. This helps text stand out from the background. Once you’re in the accessibility settings, look for “Display,” “Color,” “Contrast themes” or “Increase contrast.”
- Video captions. This feature lets you read what people say. On video players, look for “CC” or a speech bubble icon. You may also be able to turn on captions in the accessibility settings.
- Voice-to-text. This means you can talk instead of type. On a phone or tablet, look for the microphone icon on your keyboard. Tap it to speak, then tap again when you’re done. On a computer, check the “Edit” or “Tools” menu of your browser window and look for “dictation” or “voice typing.”
4. Take technology one step at a time
If you’re not a “tech person” or think you’re not good at computers, it’s okay! You just have to be willing to try. Each small task you complete helps build confidence. Here are a few ways to get started.
- Begin with the basics. Download the Aetna Health app or log in to your secure member website. Then, start with a simple task. For example, try typing “Where can I see my ID card?” or “How do I find an overview of my benefits?” into the search bar.
- Ask for a demo. You can call Aetna Member Services or ask a friend, neighbor or other helper to walk you through. They can show you how to find what you need.
- Take notes as you go. Keep a notebook with reminders of where and how to find digital information you need regularly.
5. Protect your privacy and passwords
Worried about digital security — or just remembering passwords? It’s smart to take your privacy seriously. These strategies can help.
- Stick to a few trusted sites and apps. That includes the Aetna Health website and app and your provider’s patient portal. These are generally safer to use for managing your health information.
- Look for the lock. On browser windows, a small lock icon in the address bar signals that the connection is secure.
- Use a password phrase. Phrases can be easier to remember than a password. Because they’re longer, they also tend to be more secure.
Bottom line: Digital tools should make managing your health and health care easier, not harder. Like any skill, digital health literacy can take time to develop. And you don’t have to do everything at once. Pick one small thing to try this week, then take things at your own pace and ask for support when you need it. Over time, you’ll build knowledge and confidence that translates to a healthier you.
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.
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