Did you know you have online tools that can help you navigate your Aetna® Dual Eligible Special Needs Plan (D-SNP) / Medicare Advantage plan? These include your secure member website and your plan web page. They both offer tools that help you find providers and chat with your care team. Check out this handy list that shows features of each platform. And visit your plan web page at Aetna.com/Medicare and your secure member website at AetnaMedicare.com/Login.

Secure member website

• View personalized plan details
  This includes your specific health plan information, treatment plans and more.

• Check claim status and history
  This means you can stay updated on whether your medical claim has been approved, denied or is still in review.

• Access and print member ID card
  The cards will have your member ID and a phone number to call with questions. Your providers will need your card to confirm coverage.

• Manage prescription drugs and find pharmacies

• Find in-network doctors and dentists

• Find forms for claims, reimbursements and more

• Submit reimbursement requests online
  This request may be for specialist copays or non-covered prescriptions.

Plan web page

• View personalized plan details

• Manage prescription drugs and find pharmacies

• Find in-network doctors and dentists

• Find forms for claims, reimbursements and more

Find a local pharmacy

Visit our pharmacy finder and enter your ZIP code to locate a network pharmacy near you.

Find a pharmacy

Set up your secure member website 

If you’re new to the website, you have the option to create an account that is secure and keeps your information private. To create a new user account registration, head to AetnaMedicare.com/Register. Then you will need to provide some basic information, including: 

• Your name
• Your ZIP code
• Your Aetna member ID number (It's located on your member ID card.)
• Your username and password (This stays the same, even if you change the type of plan you have with us.)

Already have an account? Visit AetnaMedicare.com/Login.

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. Participating health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change.  For mail-order, you can get prescription drugs shipped to your home through the network mail-order delivery program. Typically, mail-order drugs arrive within 10 days. You can call 1-833-570-6670 (TTY:711) between 8 AM and 8 PM local time, 7 days a week if you do not receive your mail-order drugs within this timeframe.

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