Get to know the benefits, services and additional resources that come with being an Aetna® Dual Eligible Special Needs Plan (D-SNP) member that you could put to work for you.
When you sign up for a health insurance plan, you know regular doctor visits will likely be covered. Along with the cost of some prescription drugs and routine vaccinations and screenings. But Aetna Dual Eligible Special Needs Plan, or D-SNP, members get additional benefits and services that make it even easier to support your health needs.
“It’s really important to know what these are,” says Nicole Wolf, RN, CCM. “They’re all designed to make reaching your health goals even easier. Wolf is a senior clinical leader at Aetna. To find out what’s included in an Aetna plan and if one might be right for you, keep reading.
Aetna® care teams can help you find a doctor, schedule appointments, manage a condition, access the right benefits and more. It’s a personal benefit designed for Aetna Dual Eligible Special Needs Plan members.
Trying to figure out your health care can be tricky. That’s especially true if you’re dealing with more than one complex health condition. Aetna plans help take the pressure off by pairing each member with a team of health care professionals called a care team. They can help you:
All D-SNPs include our Aetna Medicare Extra Benefits Card with an allowance to help pay for certain everyday expenses, including:
Members without a qualifying chronic condition can use the allowance to purchase OTC products only.
Prescription medications can be expensive. And if you’re taking more than one, the costs can really add up. But Aetna SNPs come with $0 copays on covered Tier 1 prescription drugs at in-network pharmacies. It’s just one way Aetna helps you get access to the medications you need to feel your best.
As an Aetna member, you can call a special hotline to speak to a trained nurse and get support within minutes.“It’s available to all Aetna members at all hours of the day or night. Which is important if a patient isn’t sure that they have an emergency,” says Wolf.
*While only your doctor can diagnose, prescribe or give medical advice, the 24-Hour Nurse Line can provide information on a variety of health topics.
If you struggle with mobility issues, it can be too hard to get to your provider in person. In some cases, you can opt for telehealth, if your provider offers virtual visits. This is where you see your provider by phone or secure video from the comfort of home. It can also be a good way to do follow-up visits and quick medication checks. Many medical providers offer it, says Wolf. It’s included in certain Aetna plans.
The last thing you want to deal with after you’re discharged from the hospital is cooking. That’s why the Aetna plans provide freshly prepared meals to members after a qualifying inpatient hospital, inpatient psychiatric hospital or skilled nursing facility stay. They’re easy to heat in the oven or microwave, so you can focus on resting and getting well.
“When someone gets out of the hospital, there are a lot of things they’re trying to manage,” says Wolf. “We ensure they can eat healthfully and get enough nutrition so they can optimally heal.”
A fitness center is more than just a place to exercise. It’s also a great place to socialize and make friends, says Wolf. Aetna members can gain access to one, at no added cost, through the SilverSneakers® fitness program. There are thousands of participating SilverSneakers locations across the country.
If it’s too hard for you to get to the gym, you can exercise at home instead. SilverSneakers also has online videos for yoga, strength training and more.
More than one in four older adults have a fall each year. And 3 million older adults end up in the ER with fall-related injuries.* As an Aetna SNP member, you can request a Healthy Home Visit from your care team.
During a Healthy Home Visit, a licensed medical professional can assess your fall risk.
If you qualify for both Medicare and Medicaid, you may be eligible for an Aetna Dual Eligible Special Needs Plan (D-SNP).
If you're 65 or older and have an eligible chronic condition, you may qualify for an Aetna® Chronic Condition Special Needs Plan (C-SNP). Click here to find out if an Aetna C-SNP is available in your area.
You may be eligible for an Institutional Special Needs Plan (I-SNP) if you’ve lived (or plan to live) in a participating facility for 90+ days or you have Medicare Part A (hospital insurance) and Part B (medical insurance).
*FOR FALL-RELATED INJURIES SOURCE: Centers for Disease Control and Prevention. Facts about falls. May 9, 2024. Accessed September 22, 2025.
Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our DSNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary.
Participating health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change.
SilverSneakers is a registered trademark of Tivity Health, Inc. © 2025 Tivity Health, Inc. All rights reserved. For more information about Aetna plans, refer to our website.
The benefit[s] mentioned are part of special supplemental program for the chronically ill. Eligibility is determined by whether you have a chronic condition associated with this benefit. Standards may vary for each benefit. Conditions include Hypertension, Hyperlipidemia, Diabetes, Cardiovascular Disorders, Cancer. Other eligible conditions may apply. Contact us to confirm your eligibility for these benefits.For mail-order, you can get prescription drugs shipped to your home through the network mail-order delivery program. Typically, mail-order drugs arrive within 14 days. You can call 1-866-409-1221 (TTY: 711) if you do not receive your mail-order drugs within this timeframe. Members may have the option to sign-up for automated mail-order delivery.
For accommodation of persons with special needs at meetings, call 1-833-278-3924 (TTY: 711).
To send a complaint to Aetna, call the Plan or the number on your member ID card. To send a complaint to Medicare, call 1-800-MEDICARE (TTY users should call 1-877-486-2048), 24 hours a day/7 days a week. If your complaint involves a broker or agent, be sure to include the name of the person when filing your grievance.
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