Our member survey results are in!

Our member survey results are in!

We asked, and you answered. Read on to learn what health care topics and insurance benefits are most important to Aetna Medicare Advantage members.

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The results of our 2023 Aetna Medicare Advantage member survey are in! You told us which health topics are most important to you, and which Aetna® benefits you want to learn more about. Thanks for your feedback. We’ll use it to make your Wellness & You newsletter even better in 2024. Here’s what you told us — and a sneak peek at what’s to come in the new year.

The wellness topics you care about most

  • 60 percent prioritize healthy eating and nutrition 
  • 58 percent are interested in preventive care, including screenings, vaccinations and annual checkups
  • 52 percent want ideas for staying fit 
  • 50 percent care about increasing their energy levels

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Log in to your secure member website to file a claim, check on a claim status, file an appeal and more.

The Medicare Advantage plan and benefit topics you want to learn more about

  • 72 percent want more information about Medicare Advantage plan policy changes and updates
  • 56 percent want more Medicare Advantage plan information
  • 56 percent want to learn ways to save money on health care

Need to find an in-network provider?   

Visit AetnaMedicare.com/FindProvider or call Member Services at 1-833-570-6670 (TTY: 711) between 8 AM and 8 PM, 7 days a week. 

Best Customer 2023 Newsweek Award

Aetna is a recipient of the Newsweek Best Customer Service Award for 2023.*

*FOR NEWSWEEK AWARD: The 2023 Newsweek America's Best Customer Service rankings were identified from the results of an independent survey of more than 30,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers evaluated several brands: in total over 200,000 evaluations were collected. The awarded brands each received on average 100 evaluations from customers. For more information visit https://www.newsweek.com/rankings/americas-best-customer-service-2023.

For language services, please call the number on your member ID card and request an operator. For other language services: Español | 中⽂ | Tiếng Việt | 한국어 | Tagalog | Pусский | ةيبرعلا| | Kreyòl | Français | Polski | Português | Italiano | Deutsch | ⽇本語 | فارسی | Other languages…  

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. Participating health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change.

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