Make everyday essentials more affordable with your Extra Benefits Card
Your Aetna® Medicare Extra Benefits Card* is an easy way to use your plan and take care of yourself
As an Aetna® Chronic Condition Special Needs Plan (C-SNP) member, you have an added benefit that can help you save money on certain everyday expenses. You automatically qualify for an Extra Supports Wallet* with a monthly benefit amount (allowance) on the Aetna Medicare Extra Benefits Card.
You can use your card in three ways:
- In-store: Buy approved products at participating CVS® retail locations (excluding CVS stores located inside other retail stores).
- Online: Order eligible items through the CVS OTC Health Solutions® website or CVS OTC Health Solutions app.
- By phone: Call CVS OTC Health Solutions® to place an order for approved products. The toll-free number is 1-844-428-8147 (TTY: 711) 8 AM to 8 PM local time, 7 days a week, excluding federal holidays.
Remember: Unused allowances do not roll over into the next benefit period or next plan year. If you have questions about how to use your card, see your Evidence of Coverage for more details. Ready to start shopping? Check out some of the approved products and services you can pay for with your card below.
1. Healthy foods
Making nutritious choices can make a real difference in how you feel every day. Fill your plate with lean proteins, colorful vegetables, fruits and whole grains to support your heart health. Healthy food can also help balance your blood sugar and boost your energy.
With your Extra Benefits Card (EBC), you can easily stock up on approved healthy foods at participating retail locations, like CVS, Walmart and Kroger. Your EBC can help you stay well, feel your best and make every meal you eat a step toward better health.
2. Over-the-counter (OTC) health and wellness products
Having the right OTC products at home makes it easier to manage your chronic condition. And your EBC can help you make sure you have what you need. You can use it to stock your medicine cabinet with wellness supplies like:
- A blood pressure monitor
- Pill organizers
- Pain relievers
To see the complete list of approved categories, check out the Extra Benefits Card Guidebook on your secure member website.
You have the support of a personal care team
Your Aetna care team is here to help you make the most of your plan. They can help you schedule appointments, develop a personalized care plan, understand your medications and more.
3. Utilities
If you have a condition like chronic heart failure or diabetes, having a safe and comfortable home environment is essential. Reliable heat, water and electricity can help you store medications properly, prepare healthy meals and stay in touch with your care team and loved ones.
Your Extra Benefits Card can help cover approved utility expenses. Then you can focus on your health and peace of mind. Sign in to your secure member website to find details on utilities covered by your plan.
4. Transportation
Getting where you need to go isn’t always easy — especially when you’re not feeling well. With your Extra Benefits Card, you can pay for approved transportation services to your provider’s office, pharmacy or other medical appointments. That may include:
- Taxi or rideshare services like Uber and Lyft
- Public transportation such as the bus or metro
- Gas at the pump when driving yourself or a loved one who helps get you there
5. Personal care products
Taking care of yourself every day helps you stay healthy and feel confident and comfortable. Use your EBC to purchase approved personal care items that support your overall well-being.
These may include:
- Skin and foot care products to help prevent dryness, irritation or infection
- Oral care essentials like toothpaste, mouthwash and dental floss
- Hygiene items such as soap, shampoo and deodorant
- First-aid and wound care supplies to care for small cuts or scrapes
How to start using your Extra Benefits Card
There are three simple ways to activate your EBC.
1. Call 1-844-428-8147 (TTY: 711) 8 AM to 8 PM local time, 7 days a week. You will need to provide your card number and date of birth. CVS OTC Health Solutions representatives can also help answer questions about your card.
2. Log in to your account to activate.
3. Use the CVS OTC Health Solutions app, which is available on the App Store® or Google PlayTM on your mobile device.
To learn all the ways you can use your quarterly allowance, check out your Extra Benefits Card welcome kit. It will arrive in the mail shortly after the plan year begins. The kit will include your card, a product catalog and instructions for activation and use.
*The benefit(s) mentioned are part of special supplemental benefits for the chronically ill (SSBCI). SSBCI conditions include certain cardiovascular disorders, congestive heart failure, and diabetes. Eligibility is determined by whether you have a chronic condition associated with the benefit(s). Standards and conditions vary for each benefit. Contact us to confirm the specific SSBCI condition requirements for the benefit(s) for this plan and determine your eligibility. This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna is not a provider of health care services and, therefore, cannot guarantee any results or outcomes. The availability of any particular provider cannot be guaranteed and is subject to change. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to our website.
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